Receiving Process & Lead Times
Overview
Once your shipment arrives at our warehouse, our team verifies the shipment against the Purchase Order in your Dashboard, receives the inventory into the WMS, and makes it available for order fulfillment.
This article explains how to track inbound shipments, what to expect after delivery, and the typical time required for inventory to become available.
Track Your Inbound Shipment
Use your shipment's tracking number or freight Bill of Lading (BOL) number to monitor delivery status directly on the carrier's website.
Badger does not send notifications when inbound shipments are delivered. Carrier tracking should be used to confirm delivery status.
Receiving Process
After your shipment is delivered:
- The shipment is unloaded and verified.
- Products are matched against the Purchase Order created in your Dashboard.
- Inventory is received into the warehouse management system.
- Products are stored in their warehouse locations.
- Inventory becomes available for order fulfillment.
If discrepancies or receiving exceptions are identified during this process, additional review may be required before inventory becomes available.
Standard Receiving Lead Times
Receiving lead times begin once the shipment has been delivered to our warehouse. Inventory is considered available once products have been received and put away in the warehouse management system.
New SKUs
(Products being received for the first time)
| Number of SKUs | Typical Lead Time |
|---|---|
| 1–10 | 3 business days |
| 11–50 | 4 business days |
| More than 50 | 4–5 business days |
Existing SKUs
(Products previously received by Badger)
| Number of SKUs | Typical Lead Time |
|---|---|
| 1–20 | 2 business days |
| 21–50 | 3 business days |
| More than 50 | 3–5 business days |
The lead times above reflect our typical receiving service levels. Actual receiving time may vary depending on shipment complexity, warehouse receiving volume, and any receiving exceptions identified during processing.
Receiving Exceptions
Additional receiving time may be required when any of the following apply:
- Purchase Order information is missing, inaccurate, or incomplete.
- Products have barcode, labeling, or scannability issues.
- Cases or pallets contain mixed SKUs.
- Cases or pallets contain mixed lot or expiration dates.
- Pallets exceeding our standard receiving configuration.
- Significant quantity discrepancies are identified during receiving.
- Products arrive damaged.
- Shipments arrive as floor-loaded freight (Full Container Load).
- Shipments are received during peak season (October 1 – January 31) or around holidays.
Review Receiving Reports
After a Purchase Order has been completed, clients are responsible for reviewing the receiving reports in their Dashboard to verify receipt quantities and identify any discrepancies, damaged inventory, or receiving exceptions.
Promptly reviewing these reports helps ensure any issues can be investigated and resolved as quickly as possible. If you identify a discrepancy or receiving issue, submit a Request Support form through the Help Center as soon as possible.
For instructions on accessing and interpreting these reports, see View Receiving Reports.