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Manage Order Returns

Contents

  1. Order Returns Process
    1. Required Customer Return Information

  2. View Returns Receipt Report

Order Returns Process

Badger offers order return services, only for orders originally shipped by Badger.  Products returned to Badger's warehouse will be inspected and returned to inventory if in good condition; product deemed "used" or damaged will be disposed of.  

Refer to your Warehouse Pricing to see Badger's product Return Fee.

Clients manage return shipping labels directly with customers (Badger does not offer return shipping labels).  For freight returns, clients can request Badger schedule a freight pickup under Operational Forms, in the Help Center.

If you'd like Badger to manage your customer order returns, return products to Badger's address:

Badger Fulfillment

13 Dogs Way

Harvard, IL 60033

Required Customer Return Information

Returned orders are required to have the following information clearly displayed on the outside of all parcels (or pallets); include this information on the shipping label / Bill of Lading, or instruct customers to write or affix this information on the outside of the packaging:

  1. Original Store Order Number (or WMS SO Code)
  2. Customer Full Name

For small parcel order returns, clients do not need to notify Badger (no Purchase Order required); these packages are automatically checked back in [the WMS] under the original order number - displayed on the package.  

For freight (pallet) returns, enter a Purchase Order in the WMS (similar to inbounding product); designate "[Order #] - Order Return" in the PO Number field.

Clients are not notified of small parcel order returns (including "RTS"); view the WMS 'Return Orders' report to track order return status.  Badger does not offer photos / documentation for damaged or used products; these products are automatically disposed of, at the sole discretion of Badger.

Order returns are typically processed within 5 business days (product put back to inventory and available for order fulfillment).  Holidays and Peak Season (October 1st - January 31st) may affect this time to restock.

Consumer Packaged Goods (CPG)

In accordance with our GMP regulations and best practices, many Consumer Packaged Goods are not permitted to get returned to inventory, due to health, hygiene, and safety matters, regardless of condition.  For this reason (regarding CPG products), Badger recommends clients manage customer returns in house or instruct customers to dispose or keep unwanted items. 

Example CPG Products:

  • Food / snacks 
  • Supplements 
  • Beverages
  • Hygiene products
  • Household products (cleaning and sanitary products)
  • Cosmetics / makeup
  • Medicine
  • Sealed products with expiration 

Return to Sender (RTS)

Return to Sender (or RTS), describes an order that is sent back to Badger's warehouse because it couldn't be delivered, usually because the address is wrong / missing information, the customer moved, or the package was refused.  Clients are responsible for any return shipping fees presented or billed to Badger by carriers.  Products will automatically get inspected and returned to inventory if in original / good condition (including CPG).

Replacement Orders

Clients are responsible for entering replacement orders (in connected order channel or in the WMS). 

View 'Returns Receipt Report'

When product gets checked back in at Badger's warehouse, order / SKU information can be viewed in the WMS 'Receipt Report' (see WMS Dashboard section -> Reports).